A2 Hosting Ordering FAQ
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A2 Hosting Ordering FAQ
What are the differences between the "Register New Domain", "Transfer My Existing Domain", and the "I will use My Existing Domain and update My Nameservers only" options?
Registering a new domain means you are ordering a new domain and don't already have an existing domain name that you have registered with another hosting company or registrar. We do require a domain name be associated with all accounts.
Transferring my existing domain means that you already have a domain name registered with another web hosting company or domain registrar (such as GoDaddy). If you choose this option, you will be requesting to move the domain billing and management over to us. This can be a somewhat complicated process and should only be chosen if you are familiar with the transfer process. You can always request a transfer at a later time.
I will use My Existing Domain and update My Nameservers only is the most commonly chosen option if you already have an existing domain. This means that you will keep domain management and billing with your existing domain registrar and you will just contact the current registrar to update the nameservers associated with your domain. Every domain uses nameservers that tell it which servers to point to. You will just be setting the domain to point to us. You will receive our nameserver information when your order is processed.
Can you host international domains?
Even though you may not be able to purchase your international domain from us, you can still host it with us! Simply purchase your domain through your country's registrar and then choose the "Update my nameservers" option to point your domain at our nameservers. Our nameservers are NS1.A2WEBHOSTING.COM and NS2.A2WEBHOSTING.COM. Please contact your registrar if you need assistance updating nameservers for your domain.
Do you accept international payment?
Yes, we accept payment by major credit card or PayPal from countries outside the United States.
How do your different billing cycles work?
Billing cycles are chosen when you order your hosting package. You can choose between monthly billing, 6, 12 or 24 month pre-payment. We offer significant discounts for pre-paying for your packages. All prepaid accounts are still covered under our 30-day money-back guarantee for the full amount.
Do I need any of these Add-ons?
Dedicated IP addresses are generally not required unless you have a specific technical reason such as a private SSL certificate. If you are ordering an SSL certificate, you will require this option.
The SSL certificate add-on is only for private SSL certificates. Shared SSL URLs are available with all accounts. Please see
Our SSL Info
for more information on SSL certificates.
When will my account be ready and when will I receive my login information?
Due to the large amount of fraudulent orders we receive, all orders go through a strict screening process. We aim to have them setup within 24 hours but usually the turn around time is within 15 minutes if the order passes our fraud check. If it has been 24 hours and you have not received your Welcome email, please check your SPAM or bulk mail folder because it may have been accidentally tagged by your mail server. If you still cannot find your Welcome email, please submit a ticket to support at
I still have questions about the ordering process. Help!
Please feel free to submit a ticket through our support system at
, use LiveChat, or call us with any other questions you may have or any suggested additions to this FAQ. We look forward to having you as our customer!
17 Feb 2006 11:54 PM
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